CollProUniforms guarantees 100% satisfaction with your purchase. Products may be returned for a refund, within 30 days of the date the product was shipped to you, when returned in accordance with our return policy.
All returns must be authorized by CollProUniforms and require a return authorization. Contact our customer service for a return authorization number. Returns must be postmarked within 30 days of return authorization issue date; otherwise the return will not be eligible for credit. Items must be returned in their original condition (items are to be in new and unused condition), including all CollProUniformss, packaging, and accessories (if applicable). Shipping charges will not be refunded unless the merchandise is defective or it was shipped incorrectly. Items will be subject to return shipping charges. Custom orders may not be returned unless the merchandise is defective. The return authorization number must be included in all correspondence and returns. CollProUniforms is not responsible for misuse, customer installation, or improper storage.
If you wish to return an item, and the above requirements have been met, please follow our return process:
1. Please contact us for RMA number and email it back to you.
2. Once you have your RMA number, you are ready to ship your order back for a refund. Send your item back to the address given to you by our customer service representative, which will also be listed on the return Authorization form. Write your RMA number on the outside of the package next to the ship to address. Send the return back using a traceable form of shipment such as Fed Ex, USPS, Certified or Priority mail. Make sure to place a copy of the Return Authorization Form in with your shipment.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
On most products, we accept exchange for different sizings, or for other items of same value without a problem. Customized jerseys and personalized items can't be exchanged.
If you have any additional questions feel free to contact us.